|
Answers to Frequently asked Questions:
Is your site secure?
Yes it is. We use a Secure Payment Gateway service. By conducting our transactions in this manner you are assured to be protected from anyone else seeing your personal or credit information.
Do you offer discounts for multiple orders of incense?
We do offer discounts for multiple orders of our incense and all other products we sell, please contact us by email and request to speak to a wholesale consultant.
If I send a money order, how will I know my order made it to you?
We suggest sending your order using a method which provides you with a tracking number. We receive very few reports of orders actually becoming lost, although we do get some orders which take an unusually long time to arrive. If you send through UPS or Fed-Ex Worldwide, you can track your package online. Upon receipt and processing of your order, we send an order confirmation by email, which includes your order tracking number.
What is your best product?
We do not typically recommend any one product over another. Some customers like the salvia divinorum extract while other may prefer the dried leaves it all comes down to personal taste. With this said, we do not offer any products for sale until we have thoroughly examined to insure a high quality product.
How will the charge show up on my credit card statement?
It will show up in US dollars as "HerbalCo1", our shipping company.
How is my order shipped?
All items are shipped in plain brown boxes and envelopes. We mail all orders via UPS shipping through which we guarantee delivery to all states and most countries.
Where do you ship to?
Our products are shipped just about everywhere. For overseas credit card orders, we can only ship to the billing address of the card holder. For more information on our guaranteed shipping visit our Shipping & Payments information page.
What if I am not happy with my Salvia?
We do what it takes to make you happy and keep your business. Please let us know your thoughts after receiving your order.
How do I pay for my order?
We accept credit card, cash, and money orders. If sending a money order please send via registered mail so that it is insured and delivery can be confirmed. We can not be held responsible for cash orders that are lost in the mail, so please, use check or money order. For more details visit our Shipping & Payments information page.
It doesn't accept my credit card. How do I order with my credit card ?
From time to time some of our customers experience difficulty in purchasing through the payment gateway. For full instructions on how to order through this service, simply visit our Shipping & Payments information page.
How long does it take to receive an order?
As we ship all orders via UPS, it generally takes about five - seven business days from the day we send your order. You may also upgrade your order to Next day delivery if you so choose. Money orders take the same amount of time, starting from when we receive the order.
What do your salvia products look like?
All the pictures on the website are reflective of our current stock. What you see is what you get. |
Leaves